Frequently asked questions

What shipping methods do you offer?
We offer free standard shipping with all our products, no surprises at checkout. Order what you want and we’ll take care of the rest.

What material do you use?
Our material is sourced from a local reputable supplier. Our material is Birch plywood and is regarded as laser safe for use in our cutting machine. The material thickness is 3mm although the acceptable range is from 2.9mm to 3.1mm. Wood is a natural product and as such contains imperfections and knots. We make every effort to avoid these imperfections wherever possible  to offer the best blank piece we can every time.

Do you take requests?
Of course we do! We love to receive requests from our customers. If you have a Pyrography blank, shape, mug, tee, coasters or anything else we you’d like us to look at then use our contact page and leave your email details. We’ll get back in touch to discuss your requirements.

Have more questions?